Privacy Policy

1. Introduction

kelvanen ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our watch repair services. This Privacy Policy explains what personal data we collect, how we use it, and the steps we take to keep it safe. If you have questions about this policy, you can reach our privacy team at [email protected].

This policy applies to all personal data collected through our website at https://kelvanen.club and through in-person interactions at our workshop located at 88 Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia.

2. Data We Collect

We collect personal data that you provide directly to us, as well as certain data collected through your use of our website. This includes your name, email address, phone number (if provided), and any details you share through our contact form or during in-person consultations. We also collect technical data through cookies and analytics tools, such as your IP address, browser type, pages visited, and time spent on our site.

When you bring a watch in for service, we may record details about the timepiece (brand, model, serial number, condition) for our service records. This information is linked to your contact details for the purpose of managing the repair process.

3. How We Use Your Data

We use the personal data we collect to respond to your enquiries and service requests, to process and manage watch repair jobs, to communicate with you about the status of your service, and to improve the functionality of our website. If you have given us permission, we may also use your email address to send occasional updates about our services. You can withdraw this permission at any time by contacting us.

We use analytics data to understand how visitors interact with our site so we can improve user experience and content relevance. This data is processed in aggregate and does not identify individuals.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: your consent (for marketing communications and optional cookies), the performance of a contract (when you engage us for watch repair services), our legitimate business interests (for website improvement, security, and fraud prevention), and compliance with legal obligations under Malaysian law.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website (such as hosting and analytics providers), but only to the extent necessary for those purposes. These providers are bound by appropriate data protection agreements. We may also disclose your data if required by Malaysian law or in response to valid legal process.

6. Data Protection Measures

We take reasonable precautions to protect your data from unauthorised access, alteration, or destruction. Our website uses encryption for data transmitted between your browser and our servers. Access to personal data within our organisation is restricted to staff who need it for their work. Physical service records are stored securely at our workshop.

7. Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. You can manage your cookie preferences through our cookie consent tool or through your browser settings. For more detail on the types of cookies we use and how to control them, please visit our Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Watch service records are retained for up to 5 years, as these may be needed for future reference or warranty purposes. Analytics data is retained in anonymised form.

9. Your Rights

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to access the personal data we hold about you, to request correction of any inaccuracies, to withdraw your consent for data processing (where consent is the legal basis), and to request that we stop processing your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected] or write to us at 88 Jalan Maarof, Bangsar, 59000 Kuala Lumpur. We aim to respond to all requests within 21 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

11. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us and we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out:

kelvanen
88 Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2283 6714